COOKIE POLICY

Discovery Counselling

Effective Date: 10/04/2026

Discovery Counselling is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Discovery Counselling provides professional counselling services.

Data Controller:
Discovery Counselling
Email: russell.discoverycounselling@gmail.com
Phone: 07584036349
Website: www.discovery-counselling.com

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Any information shared via contact forms or email
• Information disclosed during counselling sessions

• IP address
• Browser type and device information
• Website usage data (via cookies)
• 
  

We use your personal data to:

• Respond to enquiries and provide information about services
• Arrange and deliver counselling sessions
• Maintain client records
• Improve website functionality and user experience
• Comply with legal and professional obligations
• 
  

We process your data under the following lawful bases:

• Consent – when you contact us or agree to cookies
• Contract – to provide counselling services
• Legal obligation – for record-keeping and safeguarding requirements
• Legitimate interests – to operate and improve our services
• 
  

All information shared in counselling sessions is treated as confidential. However, confidentiality may be broken if:

• There is a risk of serious harm to yourself or others
• There are safeguarding concerns involving children or vulnerable adults
• Disclosure is required by law
• 
  

• Your data is stored securely (electronically and/or in locked storage)
• We retain counselling records in line with professional guidelines (typically 6–7 years after the end of therapy)
• Contact enquiries may be retained for administrative purposes
• 
  

We do not sell or share your personal data with third parties except:

• When required by law
• For safeguarding purposes
• With secure service providers (e.g., website hosting), where necessary

All third parties are required to respect your data and keep it secure.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability (where applicable)
• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

Our website may use cookies to improve your browsing experience.

You can:

• Accept or reject cookies via the cookie banner
• Adjust your browser settings to manage cookies

For more details, see our Cookie Policy.

We take appropriate measures to protect your personal data, including:

• Secure email and storage systems
• Password protection
• Limited access to personal data
• 
  

Our website may contain links to other websites. We are not responsible for their privacy practices.

If you are unhappy with how your data is handled, you can contact us first.

You also have the right to lodge a complaint with COSCA (  

I am a qualified Diploma member of COSCA and abide by the COSCA Statement of Ethics and Code of Practice 

Membership Number: 5025

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or your data, please contact:

Discovery Counselling
Email: russell.discoverycounselling@gmail.com
Phone: 075840363498

End of Privacy Policy